After graduating with a B.A. from the University of Western Ontario in London, Canada, I spent 15 years working in the information technology sector — primarily in the areas of desktop support, network administration, and information security.

During that time, I gained considerable experience at communicating both technical and non-technical concepts to many different audiences, while writing how-to guides, user manuals, newsletter articles, and other documentation and training materials.

I now create and advise on a variety of copywriting and inbound marketing tasks, including (but not limited to!) case studies, white papers, articles, ad copy, web content, and social media.